Trevor Engman — Sales Operations Program Manager

Summary

Revenue operations and sales-systems leader whose platform work has directly influenced $45M+ in revenue. I own the full sales technology ecosystem at a national services company — Salesforce CRM, CPQ, commissions automation, and executive reporting — and run the complete systems lifecycle: discovery, configuration, integration, vendor direction, rollout, training, and governance. Hands-on builder in SQL, Python, and Power BI, with an MBA. Former field technician turned systems owner, I translate frontline business workflows into system design that sales teams actually adopt.

revenue influenced by platform work: $45M+; revenue influenced by platform work
won through CPQ under my ownership: $27.2M; won through CPQ under my ownership
lines of production Python automation: 6,000+; lines of production Python automation

Core Skills

Platforms

Salesforce (administration, integration, reporting)
DealHub CPQ (implementation & administration)
Power BI
Snowflake
MS SQL Server

Technical

SQL
Python (production automation, 6,000+ lines)
REST API integrations
Data modeling & analytics

Business

Revenue operations & pipeline analytics
Pricing strategy & CPQ workflow design
Project management
Training & enablement
Vendor/contractor direction
Executive stakeholder management
Change management

Experience

Technical Safety Services (TSS)

National provider of testing, certification, and calibration services for life-sciences facilities · Remote

Sales Operations Program Manager

Mar 2026 – Present

Own the sales technology ecosystem — Salesforce CRM, DealHub CPQ, commissions automation, and executive reporting — supporting a national sales organization across three business divisions.
Serve as primary liaison between sales stakeholders and IT, translating business needs into technical requirements, implementation plans, and system configuration.
Lead prioritization and governance of all IT change requests affecting Sales; direct external consultants on scope, deliverables, and validation.
Deliver CRM and CPQ training and enablement across the organization to drive consistent adoption and best practices.
Design executive analytics used by the CEO, CFO, and VP Sales Operations to guide pricing strategy, pipeline visibility, and revenue planning.

Sales Support Specialist & CRM/CPQ Administrator

Jun 2023 – Mar 2026

Led the end-to-end implementation of a CPQ platform (DealHub): project-managed the rollout, directed implementation contractors, built the Salesforce integration, validated deliverables, and drove adoption. Result: 7,659 opportunities quoted, 4,962 won, $27.2M in revenue, with all changes and escalations routing through me as system owner.
Rescued a failed pricing rollout by building a pricebook automation program in Python (48 modules, 6,000+ lines) encoding executive pricing rules — $15.7M revenue priced through the program in its first year, with pricing errors eliminated and contractor spend reduced.
Took over the Technician Opportunity Program after a failed launch; rebuilt flows, integrations, and reporting into a net-new revenue channel: 2,226 opportunities submitted, 436 won, $2.8M revenue.
Built SQL- and Power BI-based analyses and dashboards for the CEO, CFO, and VPs covering price increases, churn, and service-order classification for major accounts (e.g., Kaiser Permanente).

Calibration Field Technician III

Mar 2021 – Oct 2023 · San Diego, CA

Calibrated and certified laboratory equipment to GMP, ISO, USP, and EN standards in customer-facing engagements at pharma, biotech, and healthcare facilities.
Designed databases and workflow tools to streamline scheduling, quoting, and special projects — the frontline experience that now informs my sales-systems design.

Earlier Experience

Technology Business Development Manager

2019 – 2021

Victory Greens · Boise, ID

Designed and implemented technology solutions that streamlined operations and grew revenue.

Business Technology Consultant

2018

EGT Solar · Meridian, ID

Implemented CRM for an external client from qualitative/quantitative process analysis through configuration, using scripting, API integrations, and workflow automation to capture and support the full sales process.

Physics Teacher

2013 – 2015

Riverstone International School · Boise, ID

Two years of classroom instruction; the foundation of my training and enablement skills.

Research roles

2008 – 2021

La Jolla Institute for Immunology · NASA Langley · Boise State University

Built lab sample database and AI data-entry automation at La Jolla Institute for Immunology (2020–2021); research fellow at NASA Langley Research Center (2010); physics researcher & adjunct lecturer at Boise State University (2008–2013).

Education

MBA, Creative Leadership (with honors)

2023

National University in partnership with The Center for Creative Leadership

B.S., Physics

2013

Boise State University · Coursework in computer science, scientific computing, and machine learning · McNair Scholar · Published spectroscopy research (APS March Meeting 2012)